Refund policy

Last updated: October 2026

30-day guarantee

We want you to love your Quelnor. If you are not fully satisfied, you may request a return or refund within 30 days of receiving your order.

How to request a return

Email us at help@quelnor.com with your order number and the reason for your return. We will respond within 24 hours with instructions and the return address. Please do not send anything back before contacting us, as returns sent without our instructions may not reach us.

Condition of returned items

Items should be returned in their original packaging, unused and in the same condition you received them, whenever possible. If the product is defective or arrived damaged, this does not apply.

Return shipping

If you return an item because you changed your mind or are not fully satisfied, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for returns that are lost on the way back to us. Return shipping costs are not refundable.

If your product is defective, arrived damaged or is not the item you ordered, we will cover the return shipping cost whenever we ask you to send the item back.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds cover the price of the product and are processed to your original payment method within 5-10 business days.

Exchanges

If your item arrived defective or damaged, contact us at help@quelnor.com and we will arrange a replacement at no extra cost.

Contact

Questions about a return or refund? Email help@quelnor.com and we'll help you out.