Shipping policy
Last updated: October 2026
Where we ship
We currently ship to the United States. If you are ordering from somewhere else, please email us at help@quelnor.com before ordering and we will let you know if we can deliver to you.
Shipping costs
We offer free standard shipping on all orders.
Processing time
Orders are prepared and dispatched within 1–5 business days after payment is confirmed. This includes a quality check at our fulfillment partner’s warehouse. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Your order ships from our fulfillment partner’s warehouse. In total, you can expect your order to arrive about 8–15 days after you place it (processing time plus transit).
These are estimates, not guarantees. Delivery may take longer during holidays and busy periods, or because of carrier or customs delays.
Order tracking
You will receive an email with your tracking information as soon as it is available. Tracking can take a few days to start updating after your order ships. If you have not received tracking information within 5 business days of placing your order, please contact us at help@quelnor.com.
Customs, duties and taxes
Because our orders ship from outside the United States, customs may in some cases apply import duties or taxes to a shipment. These charges, if any, are not included in the price of your order and are the responsibility of the recipient. If you have any question about this, contact us before ordering.
Shipping address
Please make sure your shipping address is correct when you check out. If you need to change it, email us as soon as possible. We can only change an address if your order has not been processed yet.
Lost, delayed or damaged packages
Most orders arrive within 8–15 days. If yours has not arrived after 15 days, please contact us at help@quelnor.com with your order number and we will check where it is. If it has not arrived within 21 days of placing it, we will arrange a replacement or a refund.
If your order arrives damaged or incomplete, contact us at help@quelnor.com with your order number (and photos if it is damaged) and we will arrange a replacement or a refund.
Contact
Questions about your shipment? Email us at help@quelnor.com and we will get back to you within 24 hours.